Terms of Use

These Terms of Use (the “Terms”) are a legally binding agreement between you and LexHelps, Inc., a Delaware corporation (“LexHelps,” “we,” “us,” or “our”). They govern your access to and use of lexhelps.com, our mobile applications, and all related products, tools, content, communications, and features (collectively, the “Services”).

By creating an account, clicking an acceptance control, purchasing a paid Service, or otherwise using the Services after being presented with these Terms, you agree to them. If you do not agree, do not use the Services. If you use the Services for an organization, you represent that you have authority to bind that organization; in that case, “you” includes the organization.

These Terms incorporate any product-specific terms, order form, and policies expressly referenced here, including our Privacy Policy. If an order form signed by LexHelps conflicts with these Terms, the order form controls only for the conflict and only for the covered Services.

LexHelps provides AI-assisted tools that can help users understand documents, organize information, identify possible procedural steps, evaluate document readiness, receive reminders, collaborate on a case, and discover or adapt procedures shared through LexSpace. Features may include document extraction, translation, simplification, case workspaces, procedural guidance, source-status indicators, checklists, calculations, community content, and communications with invited participants.

The Services assist with preparation and organization. Unless a specific Service expressly says otherwise in writing, LexHelps does not submit applications, file documents, represent you before an authority, make payments on your behalf, deliver a visa, permit, residence card, tax decision, license, approval, or other government outcome, or monitor an authority's post-submission status.

We may add, change, suspend, or discontinue features. If a change materially reduces a paid Service during a prepaid term, we will provide a remedy required by applicable law and, where appropriate, a reasonable pro rata refund.

LexHelps is a technology company, not a law firm, government authority, tax adviser, immigration representative, or other regulated professional practice. The Services provide general information and workflow assistance and do not constitute legal, tax, immigration, accounting, or other professional advice.

Use of the Services does not create an attorney-client, fiduciary, representative, agency, or other professional relationship with LexHelps. Communications with LexHelps personnel are not privileged merely because they concern a legal or administrative matter. You should consult a qualified professional when your rights, status, deadlines, eligibility, finances, or safety may be affected.

The law and official procedures vary by jurisdiction and personal circumstances and can change without notice. Information that appears applicable to one person may not apply to another.

The Services use artificial intelligence and automated systems. AI-generated or machine-processed outputs can be incomplete, inaccurate, mistranslated, outdated, misleading, or inapplicable. OCR can misread names, dates, amounts, checkboxes, stamps, handwriting, and document structure. Translation and simplification can change legal meaning. Calculations and eligibility assessments depend on the data and rules available to the system.

You must review outputs, source documents, dates, names, amounts, eligibility results, and procedural steps before relying on or submitting them. Do not treat a confidence score, readiness score, completion status, source badge, predicted likelihood, or similar indicator as a guarantee of correctness, completeness, acceptance, or legal outcome.

Where required by applicable law, we will identify AI interaction or AI-generated content and provide information about relevant automated processing through the interface or Privacy Policy. LexHelps does not make solely automated decisions that produce legal or similarly significant effects on you unless we provide the disclosures and safeguards required by applicable law.

Procedures may be assembled from official materials, expert contributions, community submissions, user inputs, or machine-generated analysis. A source-status or verification label describes the status shown at that time; it does not guarantee that every step is supported by an official source or that a source remains current. A verified procedure means only that the stated verification process was completed as described in the Service, not that an authority endorses it or that it is legally correct for every user.

Government sites, forms, policies, appointment availability, fees, processing practices, and interpretations may change without notice. You are responsible for confirming critical requirements with the relevant authority or a qualified professional before acting.

Deadline Guardian and other reminders are convenience tools only. Delivery can fail because of device settings, network conditions, inaccurate inputs, system issues, or third-party services. You remain solely responsible for identifying and meeting every deadline.

You must be at least 18 years old and legally capable of entering into a binding contract to use the Services. The Services are not directed to children. Do not create an account for a person under 18 or provide a child's personal information unless LexHelps has expressly enabled an authorized, legally compliant workflow for that use.

You must provide accurate, current, and complete account information; keep credentials confidential; use reasonable security measures; and promptly notify support@lexhelps.com of suspected unauthorized access. You are responsible for activity under your account to the extent permitted by law, except activity caused by our failure to use legally required safeguards.

You may not sell, transfer, share, or provide unauthorized access to your account. We may require identity, age, organization, or professional-credential verification when reasonably necessary for security, law, or a feature you request.

You are responsible for the accuracy, legality, and completeness of information and documents you upload or provide. You represent that you have the rights and permissions needed for LexHelps and its service providers to process them for the purposes described in the Services and Privacy Policy.

Immigration, identity, employment, health, family, financial, criminal-record, and government documents can contain sensitive information. Upload only what is reasonably necessary. Redact information that is not needed. Do not upload another person's information without lawful authority and appropriate notice to that person.

You retain ownership of your documents and original content. You grant LexHelps a limited, worldwide, non-exclusive license to host, reproduce, transmit, format, analyze, and otherwise process that content only as needed to provide, secure, maintain, and improve the Services; comply with law; and enforce these Terms, in each case subject to the Privacy Policy and your settings. The Privacy Policy explains how private case content is and is not used, including that we do not use it for advertising. This license ends when the content is deleted from active systems, except for lawful retention, backups, security records, and content you intentionally made public or shared with others.

Our Privacy Policy explains what personal data we collect, why and on what legal bases we process it, the parties with whom it is shared, international transfers, retention, security, and the rights available to you. Acceptance of these Terms is not consent to every form of personal-data processing. Where consent is the appropriate legal basis, we will request it separately and permit withdrawal as required by law.

LexHelps will process personal data in accordance with applicable data-protection laws, which may include the EU General Data Protection Regulation, the UK GDPR, and applicable U.S. state privacy laws. Rights and requirements vary by location and context. Privacy requests may be submitted using the method stated in the Privacy Policy or by emailing support@lexhelps.com.

No security system is infallible. You must use the privacy and sharing controls provided, protect your devices and credentials, and avoid placing confidential information in public or community areas.

You may be able to invite lawyers, employers, advisers, family members, or other participants into a case. You control whom you invite and must ensure that sharing with each participant is lawful and appropriate. Invited participants may view, download, comment on, or add information according to the permissions shown in the Service. Remove access when it is no longer needed.

Professionals and other experts available through or invited to the Services are independent from LexHelps unless we expressly state otherwise. Their advice, services, conduct, fees, and professional obligations are their own. LexHelps does not supervise their professional judgment or become a party to your engagement with them.

A “verified” badge or similar label means only that LexHelps completed the verification steps described in the Service at the relevant time. It is not an endorsement, guarantee of licensing status, competence, availability, insurance, or suitability. Verify a professional's current authorization directly with the relevant regulator before relying on them.

LexSpace may allow users and experts to publish, share, adapt, rate, or discuss procedures and other content. Community content is provided by its contributor and may be inaccurate, incomplete, outdated, or unsuitable. Public procedures are not private legal advice and may not reflect your facts.

When you intentionally publish content to LexSpace, you grant LexHelps a worldwide, non-exclusive, royalty-free, sublicensable license to host, display, reproduce, format, translate, adapt, distribute, and make that content available through the Services for as long as it remains published and for a reasonable period needed for backups, integrity, moderation, and copies already adapted by other users. You retain ownership. Do not publish confidential information, privileged material, personal data you lack authority to share, or content you do not have the right to license.

We may moderate, restrict, label, remove, or disable access to content or accounts when reasonably necessary to enforce these Terms, protect users, comply with law, or preserve system integrity. Where applicable law requires it, we will provide a statement of reasons and an internal complaint mechanism. Report unlawful or rights-infringing content to support@lexhelps.com with enough detail for us to identify and assess it.

Copyright notices. If you believe content on LexSpace infringes your copyright, send a written notice to support@lexhelps.com that identifies the work, identifies the allegedly infringing content and where it appears, includes your contact details, states your good-faith belief that the use is unauthorized, and states under penalty of perjury that the notice is accurate and that you are authorized to act for the owner. We may remove or disable access to the content and notify the contributor, who may submit a counter-notice.

You must not use the Services to: (a) violate law or another person's rights; (b) facilitate fraud, identity theft, unlawful surveillance, discrimination, harassment, exploitation, or evasion of lawful requirements; (c) submit false evidence or impersonate a person, professional, or authority; (d) upload malware or attempt unauthorized access; (e) interfere with, overload, probe, scrape, or circumvent security, access controls, rate limits, or technical protections; (f) reverse engineer the Services except where the restriction is prohibited by law; (g) use automated means to extract data or content except through an authorized API or written permission; (h) train or develop a competing model or service using non-public Service content except with written permission; (i) misrepresent AI output as official, professionally reviewed, or guaranteed; or (j) expose another person's confidential or personal information without authority.

You may not use the Services for emergency assistance or as the sole basis for a decision that could materially affect a person's legal status, employment, housing, credit, insurance, education, health, safety, or access to essential services.

The Services, including software, interfaces, branding, designs, databases, and LexHelps-created content, are owned by LexHelps or its licensors and protected by intellectual-property laws. Subject to these Terms, LexHelps grants you a limited, personal, non-exclusive, non-transferable, revocable license to use the Services for their intended purpose.

Except where law does not permit restriction, you may not copy, modify, distribute, sell, lease, sublicense, publicly display, create derivative works from, or exploit the Services or LexHelps content without written permission. These restrictions do not change your ownership of your own content or prevent uses expressly enabled by the Service.

If you provide feedback, you grant LexHelps a perpetual, worldwide, irrevocable, royalty-free right to use it without restriction or compensation, provided we do not identify you publicly without permission.

The Services may link to or interoperate with app stores, payment providers, AI providers, cloud services, identity services, government portals, professional directories, or other third parties. Their terms and privacy practices govern their services. LexHelps does not control them and is not responsible for their availability, content, decisions, security, or conduct.

A link, integration, listing, or import does not imply endorsement. Government authorities and third parties may reject information, change access, impose separate conditions, or discontinue services.

If we offer paid Services, the price, billing period, features, and renewal terms will be disclosed before purchase. Subscriptions renew automatically only when disclosed and permitted by law. You authorize the applicable payment provider to charge the displayed amounts, including applicable taxes, until you cancel.

You may cancel a subscription through the account or app-store method disclosed at purchase. Cancellation normally takes effect at the end of the current billing period unless applicable law requires otherwise. App-store purchases are also governed by the store's billing and refund rules, but those rules do not reduce non-waivable consumer rights.

Fees are non-refundable except as stated at purchase or required by law. We may change prices prospectively after reasonable notice. Price changes do not apply retroactively to a paid billing period.

If you are a consumer, you retain all rights that cannot lawfully be waived. Nothing in these Terms excludes statutory guarantees, conformity rights, remedies for defective digital services, cooling-off or withdrawal rights, or rights to bring proceedings in a court available to you under mandatory law.

Consumers in the European Economic Area or United Kingdom may have a 14-day right to withdraw from certain distance contracts. If you expressly request immediate supply of digital content or services during that period, the consequences for the withdrawal right will apply only after LexHelps obtains the express request, consent, and acknowledgment required by law. Instructions and any model withdrawal form required by law will be provided at purchase.

Any statement that a Service is “final sale” or “non-refundable” is subject to these mandatory rights.

You may stop using the Services at any time and may request account deletion using available settings or the Privacy Policy process. Subscription cancellation and deletion are different actions; deleting an app from a device does not necessarily cancel a subscription.

We may restrict, suspend, or terminate access if we reasonably believe you violated these Terms, created a security or legal risk, failed to pay amounts due, or used the Services in a way that could harm users, LexHelps, or third parties. We will provide notice and a reasonable opportunity to respond when practicable and legally appropriate, but may act immediately for urgent security, safety, fraud, or legal reasons.

Upon termination, your license to use the Services ends. Provisions concerning ownership, payment obligations, disclaimers, liability, disputes, and other provisions that by their nature should survive will survive. Data handling after termination is governed by the Privacy Policy and applicable law.

We aim to provide reliable Services but do not guarantee uninterrupted availability. Maintenance, defects, cyber incidents, third-party failures, government-site changes, force majeure events, or legal restrictions may cause delay, error, or loss of functionality. Keep independent copies of important documents and do not use LexHelps as your only record system.

We may release beta, preview, or experimental features. These may be less reliable and may change or end without notice. We will label them where reasonably practicable.

To the maximum extent permitted by law, the Services are provided “as is” and “as available.” LexHelps disclaims implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and does not warrant that the Services or outputs will be accurate, complete, current, secure, uninterrupted, or accepted by any authority.

Nothing in these Terms excludes warranties, guarantees, or remedies that cannot lawfully be excluded, including mandatory consumer rights. No disclaimer applies to fraud, fraudulent misrepresentation, willful misconduct, gross negligence where it cannot be excluded, or any other liability that law does not permit us to disclaim.

To the maximum extent permitted by law, LexHelps and its affiliates, directors, officers, employees, and agents will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, business, opportunity, goodwill, or data, arising out of or related to the Services, even if advised that such damages are possible.

To the maximum extent permitted by law, the aggregate liability of LexHelps and the other LexHelps parties for all claims arising out of or related to the Services or these Terms will not exceed the greater of (a) US $100 or (b) the amounts you paid to LexHelps for the Services giving rise to the claim during the 12 months before the event giving rise to liability.

These limits apply only to the extent permitted by applicable law. They do not limit liability for death or personal injury caused by negligence where such liability cannot be limited, fraud, willful misconduct, breach of non-waivable data-protection obligations, or any other liability that cannot lawfully be limited. Some jurisdictions do not allow certain exclusions, so some limits may not apply to you.

If you use the Services on behalf of a business or professional practice, you will defend, indemnify, and hold harmless LexHelps and its affiliates, directors, officers, employees, and agents from third-party claims, damages, losses, liabilities, and reasonable legal fees arising from your unlawful content, your material breach of these Terms, or your misuse of the Services. This duty does not apply to the extent a claim was caused by LexHelps.

For consumers, this section applies only to the extent permitted by mandatory law and only to losses reasonably caused by the consumer's intentional or unlawful conduct.

These Terms and any dispute arising from them are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Before filing a claim, you and LexHelps agree to make a good-faith effort for 30 days to resolve it informally by written notice, unless urgent injunctive relief is reasonably necessary or applicable law allows immediate filing.

Except for claims that may be brought in small-claims court and subject to the consumer paragraph below, the state and federal courts located in Delaware will have exclusive jurisdiction, and each party consents to those courts.

Consumer safeguard. If you are a consumer, this choice of law and forum does not deprive you of mandatory protections of the country or state where you habitually reside, and you may bring a claim in any court available under mandatory consumer law. Nothing here requires informal resolution where it would unlawfully shorten a limitations period or restrict access to a regulator or court.

We may update these Terms to reflect changes in law, the Services, security, or business practices. The updated version will state its effective date. For material changes, we will provide reasonable advance notice through the Services, email, or another appropriate channel, unless immediate change is needed for urgent legal or security reasons.

Changes apply prospectively. If you do not agree, you must stop using the affected Services and may cancel as provided here. Continued use after the effective date constitutes acceptance only to the extent permitted by law. Material changes will not retroactively reduce accrued rights or increase liability without legally valid agreement.

These Terms, together with incorporated policies and applicable order forms, are the entire agreement about the Services and supersede prior agreements on the same subject. If a provision is unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions remain effective. A failure to enforce a provision is not a waiver.

You may not assign these Terms without our written consent. We may assign them in connection with a merger, reorganization, financing, sale of assets, or by operation of law, provided the assignment does not reduce mandatory consumer rights. There are no third-party beneficiaries except as expressly stated.

Headings are for convenience. “Including” means “including without limitation.” Electronic acceptance and notices have the same effect as written ones to the extent permitted by law. If translated, the English version controls to the extent permitted by mandatory law.

Questions, complaints, legal notices, and reports concerning the Services or these Terms may be sent to:

Privacy requests should be made using the contact method stated in the Privacy Policy. Notices concerning allegedly unlawful or infringing LexSpace content should identify the content, its location, the legal basis for the report, and the reporter's contact details.

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